Our goal at American Primers LLC is to ensure a hassle-free purchasing and return experience for our valued customers. We’ve outlined our shipping and refund policy to address your concerns and make the process as convenient as possible.
Refunds and Returns To qualify for a refund, we kindly ask that you provide proof of purchase, as we require it to process any returns. Only the original purchaser or account holder may initiate a return. Please include your proof of purchase with the products you intend to return, preferably in their original packaging. Here’s what you need to know about our refund policy:
- 45-Day Refund Window: You can return any items within 45 days of shipment for a refund to your original method of payment or an identical exchange.
- Items Returned After 45 Days: Items returned after 45 days will be refunded in the form of store credit, issued as a Brownells Gift Card.
- Non-Returnable Items: Some items, including but not limited to ammunition, gunpowder, primers, most liquids, and other Limited Quantity (LQ) and Hazardous items, cannot be returned due to safety and regulatory considerations. Firearm and FFL purchases are subject to the manufacturer’s warranty, and any product issues should be directed to the manufacturer.
- Perishable Items: Certain perishable items may be eligible for return within 30 days from the date of purchase.
- Firearm Frames and Receivers: 80% of frames and receivers cannot be returned once they have been modified in any way.
- Regulatory Restrictions: Products subject to pending or implemented restrictions due to Federal, State, or Local regulations or legislation are not eligible for return.
Initiating a Return Returning an item to American Primers LLC is a straightforward process, and it’s completely free for our customers. Here’s how to get started:
- Start a Return Online: Have your order number and email address ready and initiate the return process in your account’s order history.
- Pack Your Return Securely: Pack your return securely, preferably in its original packaging, and include a copy of the original invoice.
- Shipping Your Return: Affix the provided shipping label to the package, ensuring that no other tracking labels are visible. If using a provided return label, you can drop your package off at your nearest post office, schedule a free at-home pick-up, or hand it to your mail carrier.
Frequently Asked Questions (FAQ)
1. What Products Are Not Eligible for Return? Ammunition, gunpowder, primers, most liquids, and other Limited Quantity (LQ) and Hazardous items, as well as items subject to regulatory restrictions, cannot be returned. For firearms, refer to the manufacturer’s warranty for product issues.
2. How Long Do I Have to Return an Item? You can return items anytime. For returns initiated after 45 days, you will receive store credit in the form of a Brownells Gift Card.
3. When Can I Expect My Refund? Refunds are typically processed within 7-10 business days upon receipt of the return in our processing area.
4. How Can I Receive a Refund for My Order? Items returned within 45 days of shipment will be refunded to the original payment method or through an identical exchange. If the original payment method was cash, check, or an expired credit card, you will receive a Brownells Gift Card.
5. I Paid with a Brownells Gift Card – How Will I Receive My Refund? Your refund will be issued in the form of a new Brownells Gift Card.
6. I Received the Item as a Gift – How Can I Receive a Refund? Refunds require proof of purchase. Please provide the account information of the person who purchased the item to initiate a refund.
7. Can Items Purchased Online Be Returned to the Retail Store? Yes, items purchased online can be returned to our Retail Store. Please bring the invoice when returning any item. Your return will be processed the next business day and may take 7-10 days to reflect on your credit card account.
Return of Firearm (FFL/NFA) Purchases
Firearm Sales (NEW) All sales of firearms and serialized items are FINAL. No returns, refunds, or exchanges are accepted once a firearm has been transferred to the customer’s name.
NFA Sales We are unable to process cancellations, returns, or refunds for NFA items once the ATF Form 4 paperwork has been initiated. Returned NFA items will be subject to a $50.00 restocking fee.
Firearm Defects (NEW) If a defect is identified by the customer after shipment and transfer of ownership, please contact the manufacturer directly for replacement or repair. It is your responsibility to thoroughly inspect the firearm or serialized item at your selected FFL BEFORE accepting it into your possession.
Customer Service If you discover incorrect web descriptions or quality issues upon inspection at the FFL BEFORE transferring, please contact Brownells Customer Service at (1-800-741-0015) to arrange for a return label, initiate a refund, or request an item exchange.
Warranty All new firearms are shipped with the original manufacturer’s box, warranty, magazine(s), and accessories. If you encounter a defect, work directly with the manufacturer for replacement or repair under their warranty policy.
FFL Dealer Verification Ensure that the selected FFL is in business and can perform the required background check and legal firearm transfer. Any orders refused or not accepted by the transferring dealer and returned to us will incur a restocking fee of $50.00 per order, along with applicable shipping costs.
Shipping Please note that shipments cannot be rerouted to different addresses after they have been shipped. They must be delivered to the shipping address on the order or will be returned. Carriers will make three delivery attempts before returning the package. Restocking and shipping fees will be applied to any returned shipments.
Regulations By ordering a firearm or serialized item, you confirm that you are the actual transferee/buyer, meet the legal age requirements, and satisfy all federal, state, and local regulations. All firearms and serialized items are sold and shipped in compliance with existing federal, state, and local laws. Please consult your local and state regulations before placing an order.
Our goal is to provide you with the best service possible, and while we aim to provide accurate and up-to-date information, please be aware that laws are subject to change. It is your responsibility to fully understand the laws in your area before ordering.
If you have any questions or need assistance, please feel free to contact our Customer Service at [Your Contact Information].
Thank you for choosing American Primers LLC for your purchasing and return needs.