FAQs
Ordering
Q: Do I need to create an account to place an order? A: Yes, creating an account helps us manage your order and provides you with the ability to track your purchases and order history.
Q: How can I update my account information? A: You can update your account information by logging in to your account on our website and navigating to the “Account Settings” section.
Q: What should I do if I encounter issues while placing an order? A: If you experience any issues while placing an order, please contact our customer service team at (303) 834-7529 or email us at support@american-primers.com for assistance.
Shipping
Q: How long does it take to process and ship my order? A: Orders are typically processed within 1-2 business days. Shipping times vary depending on the destination, but most orders are delivered within 5-7 business days.
Q: Can I expedite my shipping? A: Yes, expedited shipping options are available at an additional cost. Please select your preferred shipping method at checkout.
Q: How can I change my shipping address after placing an order? A: If your order has not yet shipped, you can contact our customer service team at (303) 834-7529 to update your shipping address. If the order has already shipped, an address change fee may apply.
Payment
Q: Can I use multiple payment methods for a single order? A: At this time, we only accept one payment method per order. Please ensure you have sufficient funds on your selected payment method before completing your purchase.
Q: What should I do if my payment is declined? A: If your payment is declined, please double-check your payment details and try again. If the issue persists, contact your bank or payment provider. You can also reach out to our customer service team for further assistance.
Refunds
Q: Can I exchange an item instead of returning it? A: Yes, we offer free exchanges for the same SKU within 30 days of purchase. The returned item must have tags still on and be returned in original product packaging with no visible signs of wear or use.
Q: How do I know if my return has been received? A: Once we receive your returned item, we will send you a confirmation email. The refund process will then begin, and you can expect to see the refund on your original payment method within 7-10 business days.
Q: What happens if I receive a defective or incorrect item? A: If you receive a defective or incorrect item, please contact our customer service team at (303) 834-7529 or email support@american-primers.com within 14 days of shipment. We will provide instructions for returning the item and ensure you receive a replacement or refund.
General
Q: How can I contact customer service? A: You can contact our customer service team by phone at (303) 834-7529 or by email at support@american-primers.com. Our representatives are available to assist you during business hours.
Q: What should I do if I forget my account password? A: If you forget your password, you can reset it by clicking the “Forgot Password” link on the login page. Follow the instructions to reset your password.
Q: Do you offer gift cards? A: Yes, we offer gift cards that can be purchased and redeemed online. Gift cards make a great gift for any reloading enthusiast!
If you have any other questions or need further assistance, please feel free to contact our customer service team.